Frequently Asked Questions


What is the assessment process?

The main focus for all assessments is real outcomes and workplace application. After you have completed the eLearning content for each module, you will be given the opportunity to apply your learning on the job through our “Research Tasks & Workplace Application” activities on ALA Training Portal.

There are three formal components of assessment in our programs. The items and the processes designed to achieve competence are all integrated. That is, participation in and completion of the workshops, mentoring sessions, workplace application activities and the assessments are all designed to ensure that participants achieve the competencies required to successfully complete their program in line with their individualised development goals set at the commencement of the program.

What resources do I receive?

You will receive:

  • 12 months access to Skillsoft eLearning content, job aides and skill briefs
  • Participant Guides, instructions and program templates
  • Research Tasks & Workplace Application activities
What qualification will I be awarded when I compete the program?

Upon successful completion of this program you will receive a nationally recognised qualification. ALA is a Registered Training Organisation (RTO ID: 41012).

How will I be supported?

ALA Assessors will provide feedback after every submission of your Research Tasks & Workplace Application activities and evidence uploads via ALA Training Portal.  You will also receive 2 x mentoring sessions with your Assessor, which are scheduled at specific stages of your program. 

At all other times, the ALA Support Team are available for any questions / issues / help you may need throughout the program.

ALA SkillPort provides access to technical support team using the online enquiry feature. ALA SkillPort also provides a detailed searchable database of Frequently Asked Questions through Quick Links, so that we can provide you with 24/7 responses to many of the common queries.