Frontline Help in Mental Health


This 12 hour AQF accredited course provides skills in providing first aid to people experiencing a psychological or mental health problem in much the same way that we administer first aid for physical health problems.
The skills are also valuable in everyday life and in relating to people with psychological problems.

This course is designed to equip people with the skills to provide first line care to people experiencing a mental health problem. This might involve crisis situations where a person needs support until a trained health care provider can take over.

More likely, however, a person will be demonstrating some of the effects of a mental health problem that are developing over time. In this situation the person may talk to you to seek your help. At other times you will notice something is not quite right and approach the person with the intent of providing assistance.

The two-day course is not intended to teach you to do ‘therapy’ or provide extended care. Rather it teaches you how to:

Recognise problems
Engage with the person
Evaluate Risk
Support the person and
Evaluate what has happened

This is the REESE model of providing mental health first aid. You will learn something about mental illnesses and the problems that arise from them, the causes of these illnesses and problems, how to establish how much the person may be at risk, and what you can say to people to provide support. You will learn some advanced communication skills to help you provide appropriate support.

This is a very interactive course and you will practice your new skills and to discuss issues.The course is not a treatment program for people with mental health problems. It is for those who want to know more about these problems and who are prepared to provide assistance when required.

Topics and skills covered

  • Some fundamentals of psychology and human functioning
  • How to recognise the psychological problems above
  • Basic psychopathology of these problems (causes and effects)
  • Advanced listening and responding skills (helping)
  • Effective interventions for each of the problems
  • Managing personal stress and feelings
  • Reflection and debriefing
  • How and where to refer people in distress



Participants should be able to provide initial first aid and respond appropriately to people experiencing:-

  • Anxiety (panic attacks, high level of agitation)
  • Depressive behaviour
  • Suicidal thoughts and behaviour
  • Psychotic episode
  • Confusion (dementia and related conditions)
  • Disorientation
  • Traumatic events
  • Substance abuse
  • Anger and aggressive behaviour
  • Distress


  • The course involves a 2-day workshop (2 x 6 hrs).
  • The second option is being offered by 3 webinars with 10 people at a time.
  • The course involves a large component of skill development and participants will be expected to practice interventions during the program


AUSTRALASIAN LEADERSHIP ACADEMY (RTO# 41012) is proud to partner with Dr Stewart Hase and has aligned the program to BSBWHS309 – Contribute effectively to WHS communication and consultation processes, which is a Nationally Accredited unit of competency.

In order to obtain a Statement of Attainment, participants will undertake and successfully complete: Multiple Choice Knowledge Questions, Scenario Testing / Applied Activity, Observation of Practice during the workshops, and an Interview with the course facilitator, who will provide scenarios to which the interviewee will respond.

To book a place in the next program or request a workshop in your local area or for your organisation, contact the ALA team below:

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