fbpx

Focus on Customers

In this course, you’ll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive.

Focus on Customers
• Duration: 140 min
Target Audience: Individuals who want to develop or refresh their customer service skills

In this course, you’ll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive.

Pathway to: Certificate IV in Customer Engagement