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Skillbites

Bite-sized & affordable professional training…..

personalised to your needs

For only $49 each .. you can choose as many SkillBites as you wish to add to your portfolio for up to 12 months. Upskill or re-train for a new career path, while transitioning towards an accredited National Qualification in Leadership, Management, Customer Engagement, Change & Project Management e.g. Cert IV, Diploma or Advanced Diploma, if required.

 

Be well, work well
• Duration: min
Target Audience: Individuals who are wanting to achieve an improved work-life balance so that they can thrive at home and professionally.

In this course you’ll learn key tips on how to achieve wellness at home and in the within the workplace through implementing strategies targeted at balancing work-life obligations, managing stress and determining what is most important.

Pathway to: Certificate IV and Diploma in Leadership and Management

Leading Virtual Teams
• Duration: 60 min
Target Audience: Managers who are leading teams made up of offsite employees or a combination of onsite and offsite employees

In this course, you’ll learn about teamwork and team leadership when working on a virtual team. You’ll cover remote management and tactics for communication, assessment, and meetings for virtual teams.

Pathway to: Certificate IV and Diploma in Leadership and Management

Working Effectively in a Virtual Team Environment
• Duration: 59 min
Target Audience: Individuals who are wanting to demonstrate team leadership and be an effective member of a virtual team

In this course, you’ll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. This course describes personal barriers to creativity and how to overcome them.

Pathway to: Certificate IV and Diploma in Leadership and Management

Building Creative Teams
• Duration: 93 min
Target Audience: Supervisors, managers, directors, and individuals wanting to develop their leadership skills.

Creativity, Ian Metcalfe explains, is part of the innovative process. In this lesson, Metcalfe details five mindsets that make up a collaborative model of innovation.

Pathway to: Certificate IV and Diploma in Leadership and Management

Digital Upskilling
• Duration: 52 min
Target Audience: Anyone interested in learning key ways in which the world of work is changing and the skills that are in high demand in the digital era.

The digital economy is revolutionising the world of work. To stay relevant, individuals across all industries need to be open to continuous learning and developing talent. Through organisational learning, you can start developing employees by ensuring they are learning the necessary skills.

In this course, you’ll learn some of the key ways in which the world of work is changing and the skills that are in high demand. You’ll also explore ways to choose what to learn in order to keep your skill set current, as well as develop people and encourage self-development. And you will also explore strategies to help advance your career in the digital economy.

Pathway to: Certificate IV and Diploma in Leadership and Management (majoring in Change)

Leading digital transformations
• Duration: 48 min
Target Audience: Anyone with (or aspiring to have) a leadership role in Digital Technology.

In the fast-paced digital world, it has been said that companies either disrupt or are disrupted. This puts pressure on leaders to do more than just keep up.

In this course, you will learn how to get ahead of the curve using digital technology.

Pathway to: Certificate IV and Diploma in Leadership and Management (majoring in Change)

Teams & Innovation
• Duration: 150 min
Target Audience: All levels of employees that lead and manage teams.

In this course, you’ll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members’ competencies, and assign roles based on these competencies.

Pathway to: Certificate IV and Diploma in Leadership and Management

Facilitating Change
• Duration: 111 min
Target Audience: Individuals taking on roles in change project management and others who are wanting to develop or refine their skills for leading & sustaining change.

In this course, you’ll find out what can trigger organizational change. You’ll explore common responses to change and the stages of reacting to change that people go through when dealing with organizational change.

Pathway to: Certificate IV and Diploma in Leadership and Management (majoring in Change)

Project Management Basics
• Duration: 157 min
Target Audience: Individuals new to Project Management, undertaking new responsibilities & wanting to learn foundational concepts

In this course, you’ll learn some of the foundational concepts, such as what a project and its project environment and scope are. You’ll learn what you’ll be responsible for, and things you’ll need to understand before planning begins. You’ll also learn where to go to access useful information and how to identify the different types of people who will have an interest in the project – its stakeholders.

Pathway to: Certificate IV in Project Management

People & Performance
• Duration: 130 min
Target Audience: Members of business organisations who want to increase their effectiveness at work.

In this course, you’ll learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood.

Pathway to: Certificate IV and Diploma in Leadership and Management

Focus on Customers
• Duration: 140 min
Target Audience: Individuals who want to develop or refresh their customer service skills

In this course, you’ll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive.

Pathway to: Certificate IV in Customer Engagement

Listening Skills
• Duration: 100 min
Target Audience: Individuals who want to develop or improve their skills for listening effectively in the workplace.

In this course, you’ll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening.

Pathway to: Certificate IV in Customer Engagement

Difficult Conversations
• Duration: 50 min
Target Audience: Managers & team leaders wanting to develop or refine their skills in managing employee performance.

In this course, you’ll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress.

Pathway to: Certificate IV and Diploma in Leadership and Management

Time Management
• Duration: 124 min
Target Audience: Anyone at any level in a company who wants to get some practical guidance on how to manage their time effectively.

In this course, you’ll discover how schedule management can help you regain control of your time. You will also learn about aligning each goal with your employer’s expectations, clarifying your goals, and prioritising your most important work.

Pathway to: Certificate IV and Diploma in Leadership and Management

Operational Planning
• Duration: 140 min
Target Audience: Persons working in operations management or another functional area who is looking to gain a working understanding of the operations in a service or manufacturing organisation.

In this course, you’ll learn about the characteristics of business execution cultures. You’ll also learn techniques for fostering a business execution culture. Finally, you’ll learn about the three elements needed to execute your business strategy: planning, people, and practice.

Pathway to: Certificate IV and Diploma in Leadership and Management

Workplace Relationships
• Duration: 137 min
Target Audience: Managers who want to develop and refine their skill

In this course you’ll learn about the characteristics of unconscious bias and the nature of buried prejudice. You’ll discover how they can inadvertently affect your thinking and decision-making.

Pathway to: Cert IV and Diploma in Leadership and Management

Cross-cultural Communication
• Duration: 69 min
Target Audience: Individuals who want to develop and refine their cross-cultural communication skills.

With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging.

In this course, you’ll learn about the importance of achieving a proper mindset for cross-cultural communication. You’ll explore aspects of cultures that affect how people communicate across cultural boundaries. You’ll learn also considerations for speaking and writing in cross-cultural environments. Target Audience Individuals who want to develop and refine their cross-cultural communication skills.

Pathway to: Certificate IV and Diploma in Leadership and Management

Leading Across Cultures
• Duration: 64 min
Target Audience: Individuals who want to develop and refine their cross-cultural communication skills.

When mixing team members of different cultures or doing business across the globe, communication becomes ever more complex, and relies heavily on the level of intercultural competence.

Similarities are often the impetus for building relationships in our own culture, so it should come as no surprise that these commonalities help us to forge bonds with individuals from other cultures.

This Skillbite highlights some of the key things to be aware of and presents strategies aimed at paving the way to developing successful relationships across cultures.

Pathway to: Certificate IV and Diploma in Leadership and Management